What are the System Requirements to attend virtual class?

 Before the meeting, you can test your connection by clicking on this link:

http://eknowledgehub.adobeconnect.com/common/help/en/support/meeting_test.htm

All students are recommended to use Headphones.

Minimum System Requirements:

For Windows:

1.4GHz Intel® Pentium® 4 or faster processor (or equivalent) for Microsoft® Windows® XP, Windows 7 or Windows 8

Windows 8.1 (32-bit/64-bit), Windows 8 (32-bit/64-bit), Windows 7 (32-bit/64-bit), Windows XP

512MB of RAM (1GB recommended) for Windows XP, Windows 7 or Windows 8

Microsoft Internet Explorer 8, 9, 10, 11; Mozilla Firefox; Google Chrome

Adobe® Flash® Player 11.2+

Mac OS:

1.83GHz Intel Core u2122 Duo or faster processor

512MB of RAM (1GB recommended)

Mac OS X 10.7.4, 10.8, 10.9

Mozilla Firefox; Apple Safari; Google Chrome

Adobe Flash Player 11.2+

Linux:

Ubuntu 12.04; Red Hat Enterprise Linux 6; OpenSuSE 12.2

No Add-in support for Linux. Users on Linux can attend meetings in the browser.

Mozilla Firefox

Adobe Flash Player 11.2+
 

How do I create an account on eKnowledgehub?

 Click on the Sign Up button that is located on the top right corner of the site. This link will allow you to register for free. Fill all the required information on the registration page and accept to the terms and conditions and press register button. You will receive an email confirmation, which will ask you to click on a link. Once you click on the link, your account registration will be activated in eKnowledgehub

How can I edit my account details?

 Sign in to your account by entering Username and Password Upon login, you will see your name on the top right corner and there is profile icon next to your name. Hover over the mouse on the profile picture and select profile from the pull down menu. From the edit profile page, you can edit all your account details.

What are the benefits of signing up with social media account?

It is convenient and easy to remember your account details and also it simplifies your registration. You don't have to go through email verification request and to separately maintain another login credentials for the eKnowledgehub website.

How can I join or create a group in eKnowledgehub?

 Sign in to your account and once you sign in you will Group MGMT. link on the top right corner of the page. This will take you to Group Management page.On this page, you will be able to create group or add other members to your group. Currently, Group Management feature is relevant for instructors who are working for the same company or for independent instructors who would like to form a group and offer courses.

What payment procedure is followed in eKnowledgehub?

 We accept all major credit cards and payment through PayPal account; we currently accept one-time payment or payments in multiple installments

How can I make refund for my products in eKnowledgehub ?

 Sign in to your account and hover over the mouse on your profile Icon that is located on top right corner. Click on My Orders and this will take you to Your Order page. From the course list data grid you can click on Refund link on the course for which you would like the refund.

What desktop web browsers do you support?

 We support the following browsers

 Internet Explorer 8 and Above

Safari 5 and higher

 Chrome 10 and higher

 Firefox 3.6 and higher

 

What mobile web browsers do you support?

 Our website is fully compatible with all Flash supported browsers (Latest Official Release)

What If I am unable to launch my class?

 There could be few problems, you browser is not compatible, the Adobe Flash plug-in is not installed or the pop-up is blocked. Please follow the instruction to disable the Pop-up blocker.

Internet Explorer:

FireFox

For Safari Browser

For Chrome:

 1. Click the Chrome menu  on the browser toolbar
 2. Select Settings.
 3. Click Show advanced settings.
4. in the "Privacy" section, click the Content settings button.
 5. In the "Pop-ups" section, select "Allow all sites to show pop-ups." Customize permissions for specific websites by clicking Manage Exceptions
 

For Google Toolbar:

For Yahoo Browser: